ITIL (Information Technology Infrastructure Library)

Resources from the web :

1. Slideshare.net

M2MSys ITIL Executive Summary

http://www.slideshare.net/TransformationInnovation/the-business-of-it-understanding-itil-and-how-to-run-it-as-a-business

2. Wikipedia

http://en.wikipedia.org/wiki/ITIL_v3#Overview_of_the_ITIL_v3_library

3. Blog

http://itilblues.wordpress.com/2007/05/09/what%E2%80%99s-new-on-itil-v3-from-sharon-taylor-axios-whitepaper-part-ii/

http://www.itilmethodology.com/itils-it-service-lifecycle-the-five-new-silos-of-it/itils-it-service-lifecycle-management

http://blog.securitymonks.com/2009/01/15/itil-v2-v3-foundation-bridging-course/

4. Tool
Turn Your Visio Maps Into Business Models

5. youtube

http://thought.kosmix.com/topic/ITIL_v3

6. buku

http://www.itsmfi.org/files/itSMF_ITILV3_Intro_Overview.pdf

googlebook <<– table of content http://www.amazon.com/gp/blog/post/PLNK1YZIJRNYWZVNV